For Families
Visitation Policy
Visitors include family members, friends or other individuals as determined by the patient.
A Visitor, or in some cases more than one visitor, may be chosen by the patient for emotional support and be allowed to stay throughout the entire course of the stay unless the individual’s presence infringes on others’ rights, safety, or is medically or therapeutically contraindicated. The individual may or may not be the patient’s representative.
“Visitation rights” include the right to receive the visitors designated by the patient, including, but not limited to, a spouse, a domestic partner (including a same-sex domestic partner), another family member, or a friend. However, the patient or hospital staff has the right to withdraw or deny such ‘rights’ at any time.
Visiting hours are as follows unless otherwise designated: ContinueCARE Hospital at Hendrick Medical Center: 6:00 am – 10:00 pm
All visitors must be able to safely stay alone and take care of their own needs and minors must be accompanied by a competent adult other than the patient. (ContinueCARE Hospital at Hendrick Medical recognizes a minor being a child under the age of 18).
“Quiet Time” is observed on most units. During these times, visitors are limited to emotional support and/or patient’s designated person(s).
These rules may be subject to department specific policies.
Visiting Information
Visiting Hours:
Daily: 6:00 am – 10:00 pm
ContinueCARE Hospital at
Hendrick Medical Center
1900 Pine Street
7th Floor, Jones Building
Abilene, TX 79601
Hospital Main Number:
(325) 670-6251
Hospital Main Fax:
(325) 670-6249
Patient and Family Resources
Food and Vending Options
There are vending machines and a variety of other food and beverage options within walking distance or a short drive away:
- Vending machine at the entrance of CCH in the Jones 7th floor in waiting area
- Cafeteria on 2nd floor of Hendrick Medical Center
- Chick Fil-A is on ground floor of Jones Building near Jones entrance
- Taco Bell, Popeyes Chicken, AM Donuts, La Popular Mexican Restaurant, Subway all within 5 blocks.
Quality of Care Concerns
You may contact the Administration of ContinueCARE Hospital at any time if you have questions, concerns, or complaints by calling our Compliance and Safety Officers at (325) 670-6224 or (325) 670-6220. Since our organization uses the Center for Improvement in Healthcare Quality (CIHQ) accreditation for deemed-status, you, or your surrogate decision-maker, also have the right to file a complaint regarding any quality of care concern or safety issue, directly to CIHQ. Click the Learn More button below or submit by mail to:
Center for Improvement in Healthcare Quality
P.O. Box 3620
McKinney, TX 75070
Attn: Chief Executive Officer
Phone: (512) 661-2813
Fax: (805) 934-8588
Community Information
We love serving the Abilene community as it offers a wide array of services and activities for its citizens and visitors alike. With noteworthy schools and booming businesses, Abilene creates an environment that is safe, productive and healthy for families. We want to provide you the warmest of welcomes and hope you will become a part of our community.
Admission Information
Our facility is licensed under Medicare as long-term acute care hospital, providing care for critically ill and medically complex patients who require a longer acute care stay than a traditional hospital. There are several criteria patients must meet for admission eligibility.
Financial Assistance
We offer financial assistance to patients who have an economic need and meet the qualifications of our financial assistance policy.
Pricing Transparency
We understand that pricing and billing for healthcare services can be confusing, so we provide our standard price lists to help families better anticipate and understand their financial responsibilities.
Frequently Asked Questions
Choosing an LTACH
The ContinueCARE Difference
ContinueCARE Hospital at Hendrick Medical Center offers several unique benefits for patients and family members:
- We provide care with an interdisciplinary approach with a care team of specialists working together for optimal patient outcomes.
- Each patient has an individualized care plan based on their needs and preferences.
- We encourage family and/or caregiver participation and keep loved ones informed every step of the way.
- We are located within the largest hospital in the Big Country, which gives us access to a wide range of specialities.